Please note that Christmas Village Shop will be closed from March 17 to 28. Last shipping day before closure is March 15th. Shipping will resume March 28.

Terms & Conditions

 

  • You may use your credit card on Paypal to pay for purchases.  There is no charge to you and you do not need to join Paypal to use your Credit card.
  • We use the check out security of Paypal which accepts your Visa or Mastercard credit card for payment.  
  • Christmas Village Shop does not process or keep any data about your credit card.
  • If paying by cheque, the cheque must clear before your order is shipped.  This takes 5 business days for Canadian cheques and longer for International cheques.
  • Money Orders are also accepted.
  • Please note that prices may change without notice.  However we strive to maintain accurate website pricing.
  • Christmas Village Shop is not responsible for product or pricing changes by the manufacturer.
  • The purchaser is responsible for all duties, taxes, fees, and/or other charges on International shipments. The Postal Service and Fedex will collect any duties, taxes or fees prior to final delivery
  • Shipments to the USA are Duty Free in most States for orders under $200.  You are responsible for confirming your own duty free levels.
  • If you provide an incorrect shipping address or you refuse the order you will be responsible for any return shipping charges.
  • A 15% restocking fee may apply.
  • Defective and/or damaged merchandise will always be replaced when possible.

Returns

  • Upon receipt of your purchase if there is a problem we would be pleased to exchange the item or refund your purchase.
  • All returns are subject to us receiving the item back within 10 business days of original purchase.
  •  Items must be returned with their original packaging and must still be in an unused and saleable condition.
  • Please complete the ‘Return Form’ on our website and email to info@christmasvillages.ca.
  • A replacement item will be shipped upon our receipt and inspection of the returned item.
  • The purchaser is responsible for all shipping costs to return goods to Christmas Village Shop
  • Christmas Village Shop does not accept COD deliveries.
  • If items are damaged in shipment, a claim will be filed with the shipper and a replacement item shipped.
  • Defective and/or damaged merchandise will always be replaced when possible.

 

 

Shipping

  • Our preferred shipper is Canada Post.  We can investigate your choice of shipper and inform you of the shipping costs prior to shipping. We also offer shipping via FedEx within Canada
  • Orders shipping outside of Canada will be shipped via Canada Post.
  • Express methods of shipping are available and will be displayed to you during the check out process.
  • All shipping special offers are only shipped via Canada Post by Regular Parcel and the shipping destination must be within Canada.
  • If you provide an incorrect shipping address or your refuse the order you will be responsible for any return shipping charges.

 

International Orders

  • International order payments are accepted via Paypal, which accepts credit card payments.
  • Payments made by cheque must clear in our bank before your order is released for shipping.
  • The purchaser is responsible for all duties, taxes, fees, and/or other charges on the product shipment.
  • The purchaser is responsible for any return shipping charges for refused orders.
  • We prefer to ship using Canada Post for International orders.
  • We are not responsible for shipment delays due to any government customs assessment. Please allow sufficient time for your order!
  • Canada Post Small Packet and Small Packet USA Air shipping rates are usually the lowest quoted rates, however these shipments travel with the regular mail.  Shipping times are slower than Expedited service.  Canada Post does not provide a tracking number or insurance coverage on Small Packet Shipments.  The Purchaser assumes all risks for lost shipments using Small Packet shipments.  No refunds or credits are made to orders using Small Packet Shipping.  International Fedex and Expedited Postal Service are insured and trackable. 
  • Ground service means by Sea if you are not in North America.  Ship times are 60 days or more to locations by sea.
  • International Customers are responsible for supplying their own adaptors for local power source connections.  All Electrical products supplied are North American Standards.
  • Note: International shipping rates are very high.  For some International shipments the cost of shipping can exceed the product costs.